Support> >

I have been blocked and cannot send files via JUMBOmail, what can I do?

The system detected unusual behavior and therefore blocked you. The blockage will automatically disappear.

If it is urgent, you can follow these steps:

  1. Check your current IP address by going to the following page: Checking my IP Address
  2. Keep this address aside for later review
  3. Disconnect the home router and reconnect. This should replace your IP address
  4. At this point, check your IP address to see if it has changed
  5. If yes, you can try and send files again through JUMBOmail site.

If the IP address is not yet changed, repeat the stages again.

If this does not work, you can contact customer service.

Thank you for your feedback Was this helpful? Yes No

More questions

Show More
We use cookies on our website to enhance your browsing experience.
To understand more about how we use cookies, please see our privacy policy. If you continue to use our website, you are agreeing to such usage of cookies.
x Close