Support> Sending files> The file upload speed is very slow, what can be the reason?

The file upload speed is very slow, what can be the reason?

Some users may experience a slow upload speed when uploading large files and it may take a long time. When trying to send particularly large files, it can create frustration and damage the experience of using the site.

It is important to clarify that we do not limit the speed of uploading files and it depends on the bandwidth of your internet supplier service.

ISPs advertise their internet speed in megabytes (MB) when the actual connection is calculated in megabits (Mbit).

To calculate your actual upload speed, follow these steps:

  1. You can calculate your actual upload speed using the Upload Speed page
  2. Once you get the result of the upload speed, you should convert from MB to Mbit. Simply, the result should be divided by 8. For example, if the upload speed received is 5MB, the actual speed is 0.625Mbit

This rule also applies to the speed of downloading the files and not just uploading. When a user is shown a 100MB download speed, actually the files are not really downloaded at this speed but a maximum of 12.5 Mbyte.

In addition, you should know that usually, the actual maximum bandwidth you obtained from the Internet provider is only around 80% of your service package.

Lastly, keep in mind that the local environment also affects the speed and stability of upload/download. If by chance there are other active services on the same computer that consume your upload bandwidth (services such as music streaming, simultaneously file upload processes, etc.) they may also impact the actual upload speed.

If you use large file transfers on a regular basis, you may want to contact your ISP and ask him about upgrading your upload bandwidth.


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