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I have been blocked and cannot send files via JUMBOmail, what can I do?

The system detected some unusual behavior and therefore blocked you, the emails you sent may have been spaced a few seconds apart or JUMBOmail site was open in several windows at the same time.

The blockage disappears after a few hours but if it is something urgent you can follow these steps:

  1. Check your current IP address by going to the following page: Checking my IP Address
  2. Keep this address aside for later review
  3. Disconnect the home router and reconnect. This should replace your IP address
  4. At this point, check your IP address to see if it has changed
  5. If yes, you can try and send files again through JUMBOmail site.

If the IP address is not yet changed, repeat the stages again.

If this does not work, you can contact customer service.

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