When I try to download files, I get an error message and the files cannot be downloaded. What should I do?

First, check your network connection, if the connection is through a Wifi network, make sure there are no network disconnections.

If your computer is protected by a kosher ISP such as: grenade / etrog, make sure you have access to the addresses defined here.

In addition, we recommend using browsers of this type - Chrome, FireFox, Edge, Sfari

If this information did not help, please contact JUMBOmail Support.