Technical issues

here you will find information about common faults that can be experienced during sending or receiving files and troubleshooting procedures.

Can JUMBOcodes be reused after failed file upload process?

The files I send are sent intermittently, why is this happening?

I have been blocked and cannot send files via JUMBOmail, what can I do?

I deleted cookies on my computer and now my messaging history can't be accessed, why?

When I try to download files, I get an error message and the files cannot be downloaded. What should I do?

I received an email sent through JUMBOmail system and I can't download it to my smartphone, why?

لم تجد ما كنت تبحث عنه؟

فئات الدعم

Receiving and downloading files

Privacy and security

Technical issues